I got a book from Amazon. I love it, by the way, but it came in a regular padded envelop and was stuck in my mailbox. No problem. But while I was looking at a”tracking” page for another book I ordered, I accidentally hit the one for the book I was already reading. Here’s the thing…on the page it said, “Your package was delivered. It was handed directly to a resident.” No! It was definitely NOT handed to a resident. I was really angry about that and wrote to them immediately (where they ask you to write about the packaging).
If you don’t get your books and call to find out where they are, they can say they were handed directly to you and how can you prove that they were not? They lied about handing the book to me. I don’t doubt for a second that this happens all the time. This puts the burden of proof on the customer which is unfair and wrong. I have never received a hand delivered package from Amazon. They are always left by my door. The book was delivered by UPS and the delivery person…lied…and that is wrong.